We ask our patients to contact our office in advance of any visit and advise us if you:

• Are feeling unwell
• Have any COVID-19 symptoms such as fever, chills, cough, loss of sense of smell or taste, or difficulty breathing
• Have had close contact or have been in isolation with a suspected case
• Have travelled outside of Canada in the last 14 days

Further, we require that our patients:

• Complete a patient screening form in advance of your visit
• Sanitize your hands upon arrival at the clinic
• Limit your wait time in the office by arriving as close to your appointment time as possible
• Wait outside the office if you have arrived early or if you are accompanying another person to their appointment
• Observe physical distancing requirements in the dental office, before and after, treatment
• Observe any other policies or procedures noted by your dental office
• Wear a mask in the dental office until otherwise instructed by dental staff
• Do not enter the clinic unless you have a scheduled appointment – to book an appointment, please contact us by telephone at (250) 862-3070 or by email [email protected]

The safety of our patients and team is our highest priority. In accordance with the BCDA Guidelines, we have enhanced our procedures and protocols through:

• Daily employee health screening including temperature checks
• If employees are at risk or have travelled, they are required to self-quarantine for 14 days prior to returning to work
• Patient health screening including temperature checks
• Mandatory masking and office social distancing
• Common area sterilization
• Enhanced Personal Protective Equipment
• Team training on a variety of new protocols to limit virus spread
• Plexiglass shields or masks where social distancing is not possible
• Posters explaining social distancing and handwashing
• Hand sanitizer for all patients on entrance and exit to clinic
• Common areas (lobby, restrooms, door handles, reception desk) are cleaned every 2 hours or more frequently with disinfecting wipes (BC Guidelines indicate twice daily). Pens, clip boards and the debit terminals are wiped after each patient use
• All magazines, books, and toys have been removed from lobbies and operatories.

• Non-clinical personnel wear gloves and masks when disinfecting the common areas and interacting with patients.
• Oral isolation and suction devices are utilized for all aerosol producing procedures.

*We appreciate our patients’ cooperation and understanding as we adhere to these strict safety protocols*